How to Contact Us
For questions about wholesale accounts, or your order, or for general questions, please
contact us.
Shipping Time Shipping time is approximately 7-10 days. If you would like to inquire about the status of your order, please do so courteously. Make sure to have your order number ready.
Shipping and Handling Costs When you are placing your order, the Gifts From the Earth website connects to the USPS or UPS website, where the shipping is calculated based on weight, and shipping destination. If you would like an indication of your shipping costs, place a mock order, and choose your shipping method. You can then view your total order cost including shipping charges before paying for the order.
Handling on orders starts at $2.00 per package. It goes up as the size of the order increases. Handling is calculated based on the cost of labor required to invoice, pack, and ship your order.
Back Ordered Products Because our products are hand crafted in small batches, and created at the time of ordering, we generally do not have back orders unless we are having difficulty receiving ingredients from our suppliers. We will notify you of any backorders and an approximate delivery date.
Returns
Returns are limited to damaged or incorrect merchandise. We offer exchanges only, not refunds. Do not assume that if a product does not meet your standards for texture or application, that we will exchange it. Once it is shipped back to us for examination, we will determine if indeed the product is damaged, or does not meet our standards. In the majority of cases, products are exchanged without question, and shipping costs for the return are refunded. In some cases a customer simply has buyer’s remorse. In this case, products are sent back to the customer. This is standard procedure for cosmetics sales, since products can become contaminated once in customer’s hands. We must guarantee all of our clients that the products that they purchase have been stored within our company walls in hygienic conditions prior to being shipped.
Returning Damaged or Incorrect Merchandise If you have a concern, such as a mislabeled product, or a faulty container, please contact us via our contact page or via phone within 7 days from receipt of your shipment. Have your order number ready. Do not ship products back to us without contacting customer service first. We will replace the product as well as the shipping cost incurred to you.
Customer Service Hours
Customer service phone Hours are: 12pm - 3:00pm Pacific Standard Time Monday through Friday (360) 521-5455
E-mails are answered on a daily basis. You should receive a response by the end of the business day.
Placing Orders Orders can be placed, online at www.giftsfromtheearth.com or by phone at (360) 521-5455 or by fax at (360) 260-1637.
*We cannot accept orders placed through email. Please do not send credit card numbers or any other secure information through email.
* Add-ons and changes can be made up to 24 hours after an order has been placed. After that time, a separate order should be placed through the shopping cart. If you are making a change to your order within the allotted time, always include your order number as reference.
Payment Options
We accept VISA, Master Card, and Discovery. We also take payments by check or money orders through the mail.
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Questions About Products If you are currently using another brand of cosmetics and have questions about how Gifts From the Earth differs, please check out our FAQs page.
